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Terms and conditions of usage of Prepaid Cards:
- This prepaid payment instrument (Prepaid Card) is governed by the Payment and Settlement Systems Act, 2007 & Regulations made thereunder, Issuance and Operation of Pre-paid Payment Instruments in India (Reserve Bank) Directions, 2009 (“RBI Guidelines”) and is also subject to directions / instructions issued by the Reserve Bank of India (RBI) from time to time in respect of redemption, repayment, usage etc. and Itz Cash Card Ltd. (ItzCash) does not hold any responsibility to the cardholder in such circumstances.
- This Prepaid Card should be utilised by individuals above 18 years of age.
- This Prepaid Card may be used for making payment of utility bills & essential services. In case of non-utility bills or non-essential services, the card may be used subject to compliance of KYC requirements as prescribed by RBI from time to time. The maximum value of a Prepaid Card is Rs. 10,000 for payment towards utility bills & essential services and Rs. 50,000 in case all additional services are enabled on it after submitting requisite KYC documents.
- ItzCash may use the KYC submitted by you for business purposes. You hereby consent to (i) receiving e-newsletters as well as other communications containing offers etc. and (ii) ItzCash providing your information to sponsor/s and/or companies associated with it for the purpose of providing you with offers and/or information.
- You hereby agree to use this Prepaid Card for all transactions with prescribed merchants for the products/services as mentioned by the merchant on its website and further agree not to use it for any unlawful purpose/activities. You will neither abate nor be a party to any illegal/criminal/money laundering/terrorist activities undertaken by using this Prepaid Card.
- ItzCash shall not be responsible for any fraud or misuse of this Prepaid Card and you agree to be personally liable for any and all costs, taxes, charges, claims or liabilities of any nature, arising due to any such fraud or misuse of the Prepaid Card.
- You hereby declare that your name does not at anytime appear in the consolidated list of Terrorist Individuals / Organisations as circulated by RBI from time to time.
- ItzCash shall not be liable / responsible for any defect in the product / merchandise / goods or services purchased / availed using this Prepaid Card. Any dispute or claim regarding the product / merchandise / goods or services purchased / availed on the website of the merchant using this Prepaid Card must be resolved with the designated merchants. ItzCash does not own any responsibility to the cardholder in such circumstances.
- ItzCash may charge payment gateway service fees to you for use of this Prepaid Card on the designated merchants. The said fees will be displayed on payment gateway page at the time of transaction as applicable from time to time.
- No redemption, transfer of funds or cash withdrawal is permitted on this Prepaid Card, except as per directions of the RBI, if any.
- This Prepaid Card is valid for 6 months from the date of its first usage or 12 months from date of manufacture, whichever is earlier. Any unutilized balance remaining in this Prepaid Card after the date of expiry will stand forfeited as per the RBI Guidelines.
- The property in this Prepaid Card belongs to ItzCash. If found, please return it to: Itz Cash Card Ltd., 602, Jai Amba, New Juhu-Versova Link Road, Andheri (W), Mumbai – 400 053.
- In case the Prepaid Card is lost or misplaced, you shall promptly inform ItzCash in writing (letter/e-mail). The Prepaid Card shall then be blocked and ItzCash may issue new card as per prescribed procedure in this regard with the balance amount for a nominal charge as may be prescribed by ItzCash from time to time.
- Any duplication of this Prepaid Card will be subject to cancellation.
- The Card Serial Number appearing at the back of the Prepaid Card and intellectual property rights contained therein are the exclusive property of ItzCash.
- This Prepaid Card cannot be used for transactions in foreign currency. This Prepaid Card can be used only for online/on mobile/IVRS transactions with the merchants governed by Indian laws.
- This Prepaid Card once utilised for any transaction cannot be reverted back.
- This Prepaid Card is not transferable.
- ItzCash reserves the right at anytime to refuse for any reason whatsoever, the use of the Prepaid Card on the website/mobile application/IVRS of designated merchants.
- You shall promptly inform ItzCash of any change of your name, mailing address, e-mail address or any other required data provided for the issuance of this Prepaid Card and submit the fresh KYC documents in respect of such change, as may be demanded by ItzCash.
- For resolving any dispute, ItzCash has formalised “Customer Grievance Redressal Policy” which is available on the website of ItzCash. All disputes arising out of any transaction pertaining to the use of this Prepaid Card shall be subject to this policy. Any further litigation shall be governed by exclusive jurisdiction of the courts in Mumbai.
- All transactions done by using this Prepaid Card are subject to applicable Indian laws.
- ItzCash reserves the right to amend, alter, delete, insert and revise these terms and conditions without any prior notice/intimation to customer.
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Terms of Use of Reload Voucher:
- This Reload Voucher is governed by the Payment and Settlement Systems Act, 2007 & Regulations made thereunder, Issuance and Operation of Pre-paid Payment Instruments in India (Reserve Bank) Directions, 2009 (“RBI Guidelines”) and is also subject to directions / instructions issued by the Reserve Bank of India (RBI) from time to time.
- The Reload Voucher can only be obtained by individuals above 18 years of age.
- The Reload Voucher can only be used for reload/recharge of prepaid cards/e-pins issued by ItzCash and is not available for effecting any transaction.
- The Reload Voucher which is used for reload/recharge of prepaid cards is not subject to redemption, refund, renewal or withdrawal of money.
- The Reload Voucher serial number and intellectual property rights contained therein are the exclusive property of ItzCash. You hereby unconditionally agree to destroy the Reload Voucher after its utilization.
- ItzCash may charge a convenience fee on the Reload Voucher as may be prescribed from time to time.
- All transactions to reload/recharge prepaid cards using Reload Voucher are subject to applicable Indian laws.
- ItzCash reserves the right to amend, alter, delete, insert and revise these terms and conditions without any prior notice/intimation to customer.
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Call center information
- For further details and enquiries, contact our Call Centre No. 022-61125757 and 1901 345 7575 (for MTNL/BSNL)
- You can also SMS ITZHELP <your query> to 57575 or email us at help@itzcash.com or visit www.itzcash.com and click on Help Desk, submit your queries and details.
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